Ausschreibung

HEAnet - Dynamic Purchasing System for the Provision of Enterprise Service Management (ESM) Solutions and Associated Services

Angebotsfrist

08. Dez 2029, 14:00

Geschätzter Wert

4.500.000 EUR

CPV-Code

72000000

NUTS-Region

Nicht angegeben

Zweck

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

Lose 8 Lose
Los 1

Freshworks ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 2

Ivanti ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 3

Jira ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 4

ManageEngine ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 5

ServiceNow ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 6

TOPdesk ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 7

Zendesk ESM solution or equivalent and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen
Los 8

Any ESM solution and associated services

This DPS is for the provision of an ESM Solution and associated services which will be divided into Lots, by solution type. Interested parties may qualify for admittance to one or more Lot. Each Lot will offer the following services: • Modules for all aspects of IT service delivery (ITSM) • Additional Modules for all services outside of IT service delivery (ESM) • Ad hoc Professional Services Resources. Please note - Effective 01 Jan 2026, HEAnet and its subsidiary EduCampus will merge under the name of Asiera – Advancing Services for Irish Education, Research and Academia.

CPV-Code
72000000
Geschätzter Wert
4.500.000 EUR
Angebot einreichen